How To Order
Step 1: Fill out the form below after reading this and the FAQ page.
Please include in your email request a detailed description of what you were looking to have made, on what kind of shoe/item, and include reference photos if you have any. This helps me get an idea of what you’re going for.
If you’re unsure of what you’d like, that’s okay too! We can work together and come up with something totally 1 of 1 for you! I just need a general base idea to start from, so please include as much info as you can.
(Response time is not immediate, but I will get back to you as soon as possible!)
**Please make sure your email address is correct before hitting submit.
Step 2: Once I have received your request, together we will then come up with a custom design and the best base shoe to use. I will not copy another artists' work or any other custom design. Each piece from me is as unique as the person ordering!
Step 3: Once a design is agreed upon and you are ready to place the order, payment can be made via PayPal/Venmo/Cashapp etc. or I can send you an invoice. *If you do not place your order same day I give current turnaround estimate, turnaround may be even longer if other orders are then confirmed and paid for before yours.
Step 4: After payment is made, you can ship your shoes to the address given if decided that you will be supplying shoe. (All shoes must be shipped with a tracking number and all shoes must be in brand new/unworn condition). Once the tracking status on your shoes say "delivered" you are welcome to contact me to confirm. Otherwise, I will then order the sneakers myself.
Since there is typically a minimum of a month or more for your custom to be made, please feel free to reach out with any questions or concerns during your wait!
Once I begin your order, I will send you an email/DM to inform you.
Step 5: I will contact you letting you know your order is complete and include tracking for your package. Shipping typically takes about 2-4 days within the US depending on when shipped.
Step 6: Enjoy your hand painted, one of a kind wearable artwork forever! :)
FAQs
Are your sneakers authentic?
All sneakers are 100% authentic and purchased from authorized retailers, and then customized to become 1 of 1. You are also welcome to send in your own (new and unworn) sneakers to be customized, or order a pair and have them sent directly to me.
How much does a custom commission cost?
Because there are so many factors that go into custom commission pricing, I am more than happy to discuss at length your specific request with you in order to get an accurate quote. Please don't hesitate to reach out via email or DM to chat with me about your ideas!
How do I care for my customs?
While every effort is made to ensure durability, the following care instructions must be adhered to in order to maintain the quality and longevity of the artwork:
Wear Guidelines- Custom painted sneakers are designed for occasional wear. To prevent damage to the painted surface, they should not be used as daily-use footwear. Prolonged excessive flexing may compromise the integrity of the artwork.
Weather Protection- Although the paint is sealed with a finisher and is generally waterproof, these sneakers are not intended for extreme weather conditions. Avoid exposure to heavy rain, snow, or standing water. Getting caught in a light drizzle is fine, just be sure to dry your sneakers off with a soft cloth when you can.
Cleaning Instructions- Use a soft cloth with mild soap and water to gently clean the surface by hand. Pat the area with a damp cloth to remove any soap residue. Do not soak the shoes or submerge them in water. Air dry the shoes and avoid using direct heat sources or dryers. Do not machine wash, machine dry, or use harsh cleaning agents.
Can you ship to ____?
I ship my work anywhere within the US with tracked shipping. I can ship internationally, but please note that international shipping starts at $65 USD and can take upwards of a month or more to arrive depending on arrival destination, not including my order processing time.
International shipping is also tracked, and customers are responsible for any and all customs charges and fees. If you are ordering internationally please be sure to watch tracking as sometimes your order may sit in customs. If a package sits long enough it will be returned to sender, and you will have to pay for shipping again.
When will I receive my custom order?
Processing time varies depending on when you place your order and the artwork being created. Typically my turnaround is atleast 6 weeks. You can always send me a message for current turnaround times too!
Rush ordering is also available for an additional fee.
What paints and products do you use?
All paints and most products used are Angelus Direct.
Click here to shop their products.
Additional products used can be found on my Amazon storefront here.
Click here for my Youtube Channel, where I explain everything I use to customize sneakers and each products purpose!
Or if you're the reading type, you can read all of my tutorials here!
I want to place an order! What's next?
You can send me an email or DM on any of my social media pages.
Please include in your message a detailed description of what you were looking to have made, on what kind of shoe/item, and include reference photos if you have any. This helps me get an idea of what you’re going for.
If you’re unsure of what you’d like, that’s okay too! We can work together and come up with something perfectly unique for you.
What is your return policy?
All custom orders are specifically handcrafted, made to order works of art and are therefore final sale. Please ensure correct shoe size and style before placing order. Sneaker Queens Customs does not offer returns, refunds or exchanges on any custom order. Sneaker Queens Customs is not responsible for package once it has been delivered to post office, so please keep watch of your tracked shipping.
Don't see your question here?
Please feel free to send me an email below, or send me a message on Instagram!