FAQs

Ordering process can be found on my Contact page

 

How much does a custom commission cost?
    Since there are so many factors that go into custom commission pricing, I am more than happy to discuss at length your specific request with you in order to get an accurate quote. Please don't hesitate to reach out via email or DM to chat with me about your ideas!

    Does the paint come off? 
    No, as long as you wear them with care. They are fully wearable in any weather condition and waterproof, but they are still hand painted works of art.  The art will last as long as the sneaker itself if taken care of properly. You can use a soft cloth and mild soap to clean your customs if needed. 

    Can you ship to __?
       I ship my work anywhere within the US for $10 with tracked shipping. I can ship internationally, but please be aware that international shipping is $65+ USD and can take upwards of a month or more to arrive depending on arrival destination, not including processing time.
      International shipping is also tracked, and customers are responsible for any and all customs charges and fees. If you are ordering internationally please be sure to watch tracking as sometimes your order may sit in customs. If a package sits long enough it will be returned to sender, and you will have to pay for shipping again.
       
      Can I send you my shoes or order the shoes myself?
        You can absolutely send me your shoes, as long as they are NEW and UNWORN. You can also order the shoes you'd like yourself, and have them sent to me. Otherwise, I can order the shoes and include in overall cost. 
         
        When will I receive my custom order?
          Processing time varies depending on when you place your order and the artwork being made, typically my turnaround is atleast 6 weeks. You can send me a message for current turnaround times aswell.
          Rush ordering to have your order by a specific date is also available for an additional fee.
           
          What paints and products do you use?
            All paints and most products used are Angelus Direct. Click here to shop their products. Additional products used can be found on my Amazon storefront here. Click here for my Youtube video explaining everything I use to customize sneakers and each products purpose! Check out my Tutorials page for more.
            *Shopping through these affiliate links may earn me a small commission at no extra cost to you. You're just supporting me as I share my favorite products with you! :)
             
            Don't see your question here?
              Please feel free to click Contact and send me an email, or send me a message on Instagram!
               
              I want to place an order, what's next? 
                You can send me an email via the Contact Page or DM on any of my social media pages! Please include in your message/email a detailed description of what you were looking to have made, on what kind of shoe/item, and include reference photos if you have any. This helps me get an idea of what you’re going for. 
                If you’re unsure of what you’d like, that’s okay too! We can work together and come up with something perfectly unique for you.

                 

                 

                REFUND/RETURN POLICY

                All custom orders are specifically handcrafted, made to order works of art and are therefore final sale. Please ensure correct shoe size and style before placing order. Sneaker Queens Customs does not offer returns, refunds or exchanges on any custom order. Sneaker Queens Customs is not responsible for package once it has been delivered to post office, so please keep watch of your tracked shipping.

                Sneaker Queens Customs is NOT affiliated with any sneaker brand used.